Service Terms and Conditions for Waste Disposal Tooting

These Terms and Conditions govern the provision of waste disposal, waste collection and related services by Waste Disposal Tooting to customers within our service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking or allowing us to carry out any work.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual, business, organisation or other entity that books or receives services from Waste Disposal Tooting.

Services means any waste collection, waste disposal, rubbish clearance, recycling, removal of items, or related services provided by Waste Disposal Tooting.

Waste means any materials, items, rubbish, refuse, recyclables or other substances presented by the Customer for collection and disposal, excluding any prohibited or hazardous items unless expressly agreed in writing.

Booking means a confirmed request for Services, whether made by telephone, email, online form or other agreed method.

Work Site means the property, premises or location at which the Services are to be provided.

2. Scope of Services

Waste Disposal Tooting provides domestic and commercial waste collection and disposal services within its designated service area. The specific details of the Services, including type and approximate volume of waste, access requirements, and collection date and time, will be agreed at the time of booking.

All Services are offered subject to availability and to these Terms and Conditions. We reserve the right to refuse or discontinue Services where waste is unsafe to handle, not as described at the time of booking, unlawful to carry or dispose of, or where site conditions are unsafe for our team.

3. Booking Process

3.1 Bookings may be made by telephone or through any booking method we make available from time to time. When making a booking, the Customer must provide accurate information regarding:

a. The type and approximate quantity or volume of waste to be collected;

b. The nature of any bulky, heavy or difficult items;

c. The floor level, access route and any access restrictions at the Work Site;

d. Any time constraints or specific requirements for the collection.

3.2 Based on the information provided, we will give an indicative price or price range and a proposed date and time window for the collection. All bookings are subject to our confirmation.

3.3 A booking is only confirmed when we have accepted the booking and, where required, received any deposit or prepayment. We may issue a booking reference or confirmation message. The Customer is responsible for checking that the details of the booking are accurate and promptly notifying us of any errors.

3.4 If, upon arrival, the waste, access or site conditions differ significantly from the description given at the time of booking, we may adjust the price, alter the scope of the Services, or decline to carry out the work. Any change in price will be discussed with the Customer before we proceed.

4. Pricing and Quotations

4.1 Prices are generally based on a combination of the volume and type of waste collected, labour required, access conditions, and any disposal, recycling or additional charges imposed by disposal facilities or applicable regulations.

4.2 Quotations given prior to the collection are typically estimates, based on the information supplied by the Customer. Final charges may vary if the actual waste volume, weight, type or site conditions differ from those described.

4.3 All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT, depending on whether VAT is applicable and the status of the Customer. The quotation or invoice will indicate any applicable VAT.

4.4 We reserve the right to adjust our prices from time to time. The price applicable to a booking is the price agreed at the time the booking is confirmed, subject to any variations agreed on site where the waste or access differs from the original description.

5. Payment Terms

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection.

5.2 We may accept various payment methods such as cash, bank transfer or card payment, subject to availability at the time of collection. We do not accept cheques unless expressly agreed in advance.

5.3 For business or account Customers, alternative payment terms may be agreed in writing. Where such terms apply, invoices are payable within the period specified on the invoice. If no period is specified, payment is due within 14 days of the invoice date.

5.4 Failure to pay any sum when due may result in suspension of Services, additional charges and interest on overdue amounts. Interest may be charged at the statutory rate applicable to late payments under UK law until payment is received in full.

5.5 The Customer remains responsible for payment even where a third party has agreed or is expected to pay on their behalf, unless we have confirmed in writing that we will accept payment solely from that third party.

6. Cancellations, Rescheduling and Access

6.1 The Customer may cancel or reschedule a booking by giving us reasonable prior notice. We request at least 24 hours notice wherever possible.

6.2 Where a Customer cancels a booking with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover our costs and any lost labour time.

6.3 If we arrive at the Work Site at the agreed time but are unable to gain access, or if the Customer or their representative is not present to give instructions and access where required, we may at our discretion:

a. Treat the visit as a late cancellation and charge a call-out fee; and/or

b. Rearrange the collection for another time and charge an additional fee for the revisit.

6.4 We will use reasonable endeavours to arrive within the agreed time window, but times are approximate and may be subject to traffic, weather, operational constraints or other factors beyond our reasonable control. We shall not be liable for minor delays. Where a delay is significant, we will seek to inform the Customer and agree an alternative time.

6.5 We reserve the right to cancel or postpone a booking where we believe it is unsafe or unlawful to proceed, or where events beyond our control prevent us from attending. In such cases, we will, where possible, offer an alternative appointment. Any deposits paid shall be refunded where we cancel and no alternative is acceptable to the Customer.

7. Customer Obligations

7.1 The Customer is responsible for ensuring that:

a. All waste to be collected is safely accessible to our team;

b. Access routes are reasonably clear and safe;

c. Any necessary permissions, permits or consents (such as for access to communal areas or parking arrangements) have been obtained in advance.

7.2 The Customer must not present for collection any waste which is prohibited, hazardous, illegal or unsuitable for the agreed Services without our prior written agreement. This includes, but is not limited to, asbestos, clinical or medical waste, certain chemicals, explosives, pressurised containers, gas bottles and other regulated materials.

7.3 The Customer warrants that they either own the items to be collected or have full authority from the owner to dispose of them. The Customer shall indemnify us against any claim made by a third party alleging that the disposal was not authorised.

8. Waste Regulations and Environmental Compliance

8.1 We operate in accordance with applicable UK waste management laws and regulations. Waste collected by us will be transported and disposed of at authorised facilities, with due regard to recycling and waste reduction obligations.

8.2 The Customer agrees to cooperate with any reasonable request we make in order to comply with legal obligations, including the provision of information about the nature and source of the waste.

8.3 Where required, we may issue documentation relating to waste transfer or disposal. The Customer must retain any such documents in line with any applicable legal record-keeping requirements.

8.4 We reserve the right to decline to collect any waste which appears to be hazardous, contaminated or not as described. Where we collect such waste in good faith based on the Customer’s description and later incur additional charges, penalties or costs due to its nature, we may recover such sums from the Customer.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill when providing the Services. However, the Customer acknowledges that the handling and removal of waste, bulky items and household effects may carry inherent risks.

9.2 We shall not be liable for:

a. Normal wear and tear or superficial marks arising from the removal of items that are larger than doorways, corridors or access routes, provided reasonable care is taken;

b. Pre-existing damage, defects, corrosion, rot or weakness in property or items being removed;

c. Loss or damage arising from inaccurate or incomplete information provided by the Customer.

9.3 Our total liability for direct loss or damage arising from our negligence or breach of these Terms and Conditions shall, to the extent permitted by law, be limited to the lower of:

a. The total price paid or payable for the specific Services giving rise to the claim; or

b. A reasonable sum reflecting the value of the damaged property or items.

9.4 We shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of goodwill.

9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded under UK law.

10. Insurance

10.1 We maintain appropriate insurance cover for our waste disposal operations in line with industry standards and legal requirements.

10.2 The existence of insurance does not extend our liability beyond the limits set out in these Terms and Conditions. Any claim must be notified to us in writing as soon as reasonably practicable and, in any event, within 7 days of the date on which the Services were provided, unless the Customer can demonstrate that it was not reasonably possible to notify us within that period.

11. Complaints and Dispute Resolution

11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, providing details of the issue and any supporting information.

11.2 We will investigate complaints in a timely and fair manner and, where a complaint is upheld, may offer a remedy such as a partial refund, a re-visit to complete the work where appropriate, or another reasonable solution.

11.3 If a dispute arises that cannot be resolved directly between us and the Customer, either party may consider seeking advice from an independent adviser or making use of any applicable dispute resolution scheme or court process.

12. Data Protection and Privacy

12.1 We may collect and use personal data about Customers in order to process bookings, deliver Services, take payment, manage accounts and meet legal obligations.

12.2 Personal data will be handled in accordance with applicable UK data protection laws. We will take reasonable steps to keep such data secure and to prevent unauthorised access or disclosure.

12.3 By using our Services, the Customer consents to the collection and use of their personal data for these purposes. Customers may contact us to request access to or correction of their personal data where permitted by law.

13. Changes to These Terms and Conditions

13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in law, our services or business practices.

13.2 The version of the Terms and Conditions that applies to a particular booking is the version in force at the time the booking is confirmed. We recommend that Customers review the current Terms and Conditions before making any new booking.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of our Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to hear and determine any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided, except that we reserve the right to bring proceedings in any other jurisdiction where the Customer is domiciled or has assets.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or other competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy prevent any further exercise of that or any other right or remedy.

15.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary for the provision of the Services.

15.4 These Terms and Conditions, together with any written confirmation or agreement relating to specific Services, constitute the entire agreement between the parties in relation to their subject matter and supersede any previous understandings, statements or representations, whether oral or written.

By booking or using Waste Disposal Tooting, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.